CS & Retail Toolkit
Eleven tools, freely available
The calculators used on engagements, published as they are. Each one works on its own.
- Computed in your browser
- No data sent
- No sign-up
Each tool in three parts
The calculation
The inputs it asks for, the formulas used and the scope covered. Nothing is hidden behind the result.
How to read the result
A number on its own misleads easily: the page says what to look at, in what order, and what to compare it with.
The limits
The limits and the cases where the tool gets it wrong, the part most online simulators leave out.
Technical terms are defined in the glossary. Open the glossary →
Customer Success & Account Management
Retention, expansion, team sizing and churn risk.
Retail and e-commerce pricing
Buying price, margin, price image, review frequency and markdown.
Glossary
The working vocabulary
42 terms from retail pricing, Customer Success and French retail. For each: the definition and related terms.
Open the glossary →A first thirty-minute conversation
Thirty minutes is enough to tell whether your topic calls for a diagnostic, a build-out or something else. No strings attached.